How we’re responding to the COVID-19 virus Read More
We are here to help you! During these challenging times, we understand that choosing a senior living can be a difficult decision. We will help you have a safe transition during the COVID-19 pandemic. Our outstanding care remains as we continue to create the safest protocols for our communities.
At each of our communities, you can expect safety to be our #1 priority for residents and employees. Here’s what we’re doing to keep a safe environment for all:
Anyone entering our community receives a temperature check and health screen for symptoms. Residents have twice daily wellness checks.
A great reason to choose senior living is the social opportunity. That’s why we physically distance and continue to be as social as possible.
Every person within our walls wears a face covering at all times. Residents are able to relax in their apartments without wearing a face covering.
In addition to our normal cleaning and disinfecting, we’ve added routine cleaning of high-touch areas throughout the day and nightly deep cleans.
Want to know more about cleaning vs. disinfecting? Read about it here.
What is your policy for visiting our loved one?All of our communities abide by the federal, state, and local Departments of Health guidelines. In most states, we see visitation start outdoors and move indoors after a certain period of time. Currently, all visits are physically distanced and require facemasks.
For communities who have begun visits, we are committed to making a safe environment for all parties by scheduling visits, disinfecting before and after visits, and remaining in close contact with family members.
For all communities, family members will continue to have the opportunity to have a virtual visit with their loved one(s) through Facetime, Skype, Zoom, etc., and window visits. You may schedule these visits with the executive director or life enrichment (activities) director so we can help facilitate these visits.
What do you do when someone tests positive for COVID-19?
There are many steps we take when someone tests positive for COVID-19. Our protocol, but may not be limited to:
– Ensuring that the positive resident or employee is able to self-isolate for at least 14 days.
– Testing anyone within the community that may have been in contact with the person who tested positive.
– Reviewing all training and protocols for positive cases with staff.
– Ensuring PPE quantities and room set up.
– Enhancing environmental cleaning.
– Communication within 24 hours to the local department of health, employees, residents, and families.
Do residents have to wear a mask?
Residents do not have to wear a mask in their apartments, and we request residents wear a mask when in community areas.
What will mom/dad do all day?
Our intention is to have a comprehensive program that provides personal growth and enrichment of our residents that also extends to families, neighbors, and the surrounding local community. We begin with face-to-face meetings to get to know each resident’s hobbies, interests, likes, and dislikes.
During the pandemic, we took the time to do what our life enrichments love to do and get “creative”! From door BINGO, exercising, and karaoke, residents are able to be social while we physically distanced. Communities create individual care packages for residents, connect with the local community for pen pals, adopt-a-grandparent, and enjoy the many senior housing freebies that are sent our way.
Our communities make virtual visits and window visits a priority for a family connection. And managerial staff take time each day to do personal visits to give one-on-one “social care” that everyone needs.
Great staff, wonderful to my loved one. Thanks for the hard work in these tough time everyone!James, Family Member
Independence Court of Monroeville
My mother has lived here for several years. This is a smaller facility which has the advantage of staff getting to know you and reduces the chance for spread of disease since we are living in the age of COVID19.None of my other friends with family in long term care have had this benefit.Lucy, Family Member
Oak Park Village at Slidell
Symphony Manor has been my mom’s home for almost 2 years. The staff has provided my mom with quality care in a living and supportive manner. My mom recently celebrated her 100th birthday at Symphony and the staff made sure her day was a special one! Given the current pandemic, all that effort fell squarely on the shoulders of the staff and they more than met the challenge. I will always be thankful. I highly recommend Symphony Manor of Feasterville to offer a caring and supportive assisted living residence.Kathleen, Family Member
Symphony Manor of Feasterville